Policies
Shipping & Returns
Everything you need to know about delivery times, shipping options, order tracking, and easy returns at ShopEase.
Shipping
How shipping works
We process orders quickly so you can get your favorites without the wait. Most in-stock orders are prepared within 1 to 2 business days, and you will receive tracking details as soon as your package is on the way.
Processing times
Orders are typically processed Monday through Friday, excluding holidays.
Delivery options
Choose from standard or expedited shipping at checkout based on your location and preferred delivery speed.
Returns
Easy return policy
If something is not quite right, we are here to help. Eligible items can be returned within 30 days of delivery in their original condition with tags and packaging included.
30-day window
Original condition
Refunds after inspection
Exchanges when available
Common questions
Quick answers about shipping, tracking, and returns.
How long does shipping take?
Standard shipping usually arrives within 3 to 7 business days after processing. Expedited options may be available at checkout.
Do you ship internationally?
Shipping availability depends on the destination and product category. Final options are shown during checkout.
How can I track my order?
Once your order ships, we will send a confirmation email with tracking information so you can follow your package.
What items cannot be returned?
Final sale items, personalized products, and certain hygiene-sensitive items may not be eligible for return. Product-specific details will be noted on the item page when applicable.
When will I receive my refund?
Refunds are typically issued to the original payment method within 5 to 10 business days after the returned item is received and inspected.
What if my order arrives damaged?
Please contact us as soon as possible with your order number and photos of the item and packaging so our support team can assist.